Job Description

We're Hiring: Bilingual Call Center Representative (Spanish)! We are seeking a dedicated and bilingual Call Center Representative to provide exceptional customer service to our Spanish and English-speaking clients.  This  full-time, remote call center role  is ideal for bilingual professionals fluent in  Spanish and English , passionate about public service, and eager to assist individuals navigating enrollment and healthcare options.  Note:  This is a fully remote position, but candidates must reside on the East Coast.  New York residency is strongly preferred. Location:  Must reside on the East Coast (New York preferred) Role:  Bilingual Call Center Representative (Spanish) Schedule:  Full time  Work Type:  Remote Key Responsibilities: Handle inbound calls regarding enrollment services Educate consumers on managed care options and assist with health plan selection Process enrollment and disenrollment forms accurately Perform mailroom support tasks as needed Document and track all consumer interactions in internal systems Escalate issues or complex inquiries to appropriate personnel Provide Spanish -English interpretation  as needed Participate in training sessions and stay up to date with program policies Candidate Requirements: Required: Must reside on the East Coast (New York preferred) High school diploma or equivalent (college degree a plus) Fluency in both Spanish and English (spoken and written) Minimum 2 years of experience in customer service or human services Typing speed of at least 35 WPM Strong communication, multitasking, and problem-solving skills Proficiency using multiple systems and working in a fast-paced, remote environment Dependable, punctual, and team-oriented Preferred: Prior experience working in a  call center environment Familiarity with  Medicaid, managed care, or other healthcare programs Remote Work & Equipment Requirements This is a fully remote position, and all candidates must provide their own equipment and workspace. The following are required: A  Windows 10 PC  or  macOS Catalina (10.15) or newer A  U SB-wired headset with a microphone (Bluetooth is not permitted) Reliable internet connection  with minimum speeds of 25 Mbps download/5 Mbps upload Mobile hotspots and shared public Wi-Fi are not acceptable A  quiet, private, and distraction-free home workspace Ability to work effectively using a  dual-screen set up  or quickly navigate between systems Ready to make an impact? &##128640; Apply now and let's grow together!

Job Tags

Permanent employment, Full time, Work at office, Remote work,

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