Bilingual Customer Service Representative (Spanish- Onsite) job at 1st Choice, LLC New York, NY, US

Job Description

Job Title: Bilingual Customer Service Representative (Spanish– Onsite)
Location:Onsite | New York, NY 10004
Schedule:Full-Time | 40 Hours per Week

Join our team as a Bilingual Customer Service Representativesupporting the New York Independent Assessor Program (NYIAP)— a statewide initiative that helps Medicaid recipients access long-term, community-based services. This onsite positionis ideal for candidates fluent in Spanish andEnglishwho thrive in a fast-paced customer service environment and are passionate about supporting public health programs and underserved communities.

Work Location

This is a 100% onsite positionlocated at: New York, NY 10004

Key Dates

Training Period:August 18 – September 12, 2025
Start Date:September 15, 2025
Attendance:No absences allowed during training or the first 90 days

Work Schedule

Monday–Friday:8:30 AM – 8:00 PM
Saturday:10:00 AM – 6:00 PM (some required)
Assigned 8-hour shifts may vary within the stated hours

Job Responsibilities

Handle inbound calls and in-person inquiries regarding enrollment services
Assist clients with health plan selection and managed care education
Process enrollment and disenrollment forms accurately
Support mailroom and clerical tasks as needed
Maintain accurate and detailed records of consumer interactions
Escalate issues to the appropriate staff when needed
Provide Spanish-English interpretationfor non-English-speaking clients
Attend meetings and training sessions to stay current on program updates

Candidate Requirements
Required:

Must be available to work onsite in New York, NY 10004
High school diploma or equivalent (college degree a plus)
Fluency in both Spanish and English(spoken and written)
Minimum 2 years of experiencein customer service or human services
Typing speed of 35 WPM or higher
Strong communication, multitasking, and problem-solving skills
Professional, dependable, and team-oriented

Preferred:

Experience in a call center or public service environment
Familiarity with Medicaid, managed care, or other healthcare programs

Job Tags

Full time, Shift work, Saturday, Monday to Friday,

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